Artificial intelligence
Virtual Calls: Definition and How Do Virtual Phone Calls Work?
Virtual Phone Calls: What is it & How Does it Work? Remote teams of contact center agents in different time zones can elevate the customer experience and improve operational efficiency. Cloud-based services are essential to virtual contact center infrastructure, enabling remote employees to receive routed calls and connect to your company’s network from anywhere, anytime. […]
Four Ways to Deal with Bots in eCommerce Sites OuterBox Solutions, Inc
The Best Ecommerce Chatbots for Your Website +Examples The purpose of training the bot is to get it familiar with your FAQs, previous user search queries, and search preferences. When the bot is built, you need to consider integrating it with the choice of channels and tools. This integration will entirely be your decision, based […]